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Training and Consultation


Classroom instruction and online training materials are available to assist in learning to use the NC State Remedy system.

Classroom Training:

Two levels of in-class training on the NC State Remedy system are offered as requested.

The first course, Using Remedy AR User at NC State, takes the beginning user through how to access Remedy, modify User settings, and create and retrieve calls from within workgroups.

The second course, Advanced Remedy Topics, takes the experienced Remedy user through some of the more advanced features of AR User including searches, reporting, and macros.

These sessions can be conducted in the OIT training facility or at a location of your choosing. To request either of these courses, please contact us at remedy@ncsu.edu to arrange the training.



Remedy Training Materials:

The handouts utilized in the classes mentioned above are available for download.
remedy_basic.pdf (204K PDF file)
The first of two Remedy training sessions, Using Remedy AR User at NC State takes a beginning user through how to access Remedy, modify settings, and enter and retrieve calls from within workgroups using the MS Windows Remedy client.
remedy_adv.pdf (1.73M PDF file)
Advanced Remedy Topics takes the knowledgeable Remedy user through some of the more advanced features of AR User, including searches, reporting, and macros.



Consultation:

If your organization is not currently using the NC State Remedy system, these courses are probably not the best way to learn more about Remedy. We can provide more targeted information about the Remedy system with a personal consultation. After your group has made the decision to utilize the Remedy system, then attending these courses will be of more value to you. Please contact us at remedy@ncsu.edu to arrange a consultation.



North Carolina State University :: Office Of Information Technology
Remedy Comments: Remedy@ncsu.edu