Sample Remedy email acknowledgement


The following is an example of what an email acknowledgement to the customer would look like. The text following the "Status:" line can be customized for your workgroup.

Date: Fri, 16 Nov 2001 08:31:22 -0500 (EST)
To: nlil@ncsu.edu
From: The Help Desk 
X-Sender: Script=/llocal/perl/send_ack.pl - PID=20937 
Reply-To: help@ncsu.edu
Subject: Call 328557: Example acknowledgement 

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Re:       Call 328557: Example acknowledgement
Reported: Fri Nov 16 08:29:18 2001
Assigned: TEST Workgroup
From:     nlil@ncsu.edu
Priority: Medium
Origin:   Phone
Impact:   Individual
Status:   Assigned
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The NC State University Computing Help Desk has received your message
and logged it in our automated tracking system. This is an automatic
response. You will be receiving a more personal response from us
shortly.

Any further communication you have with us will automatically become
part of the log for this call.  Please do not alter the Subject line
when replying via email since it contains the identifying "Call ID
Tracking Number".  When contacting us, please refer to this number
(this is not a phone number).

If you do not hear from us soon and would like to check on the status
of your call, go to our on-line form on the World Wide Web at the
address:

   http://help.ncsu.edu/myhelp.php

Enter your call's tracking number and click the "Lookup" button.

We will contact you as soon as possible.

If you would prefer to search for solutions to your problem while you
await a response from us, please take a look at:

   http://help.ncsu.edu/

Many of the most frequently asked questions are answered there.

Please realize that the contact information we utilize to contact you
must be up to date to ensure a timely response to your query. Please
verify your contact information with the proper University department.
Information about maintaining your contact information can be found at:

   http://help.ncsu.edu/solutions/all/849.php

Thanks!
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