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Metrics - Product Usage


This is a snapshot of the number of times that each product has been associated with a call. This is based on the calls that were in the production Calls form as of the date below which accounts for approximately two years of calls. This does not reflect products associated with calls that are in the Archives.

This page was updated on 2013-05-08.

Product NameUse Count

IT_Password Reset

17655

computer help

10229

Moodle

7408

IT_Account Lookup

5859

Nomad offense

4519

Duplicate call

3654

General account information

3450

IT_Phone Transfer

3128

Unassigned

2497

IT_Parental Assistance

2412

General campus information

2234

Other

2063

Email

2009

Google General Information

1902

Port Change

1845

Network Printer

1746

Telephone Issues

1536

Email_Lists

1507

Firewall

1489

Email_Postini

1449

Hardware

1412

General password issues

1406

Followup

1349

Network

1308

DNS/QIP

1299

Printer

1291

WIC Referral

1154

Software

1127

Authentication

1102

General VM Setup

1077

Electronic maintenance_cont

1006

Other_Software_Support

981

Email_Alias

940

Applications

883

Wireless

883

PC

862

GradWatch

827

Public_Software

797

Miscellaneous

792

Request

790

Copyright-processed

785

WolfWise Mobile Client

766

Software_Issue

763

Media Request

705

Elluminate

703

IT_Password Synchronization

694

ResNet 1st offense

687

Connectivity Issues

676

Mediasite

675

Voicemail

646

Destiny_staff

638

Help Request

599

ECE

594

Web_Sites

591

Accounts

587

CS_Novell Account

577

Disabled account

575

Software_Installation

570

Misc

541

Web

537

Vendor Resolved

535

Print maintenance_cont

518

Novell

508

Misc_Problem

506

Internet

500

Google Migration

494

Software_Other

491

IT_Classroom phone check

481

Windows_7

480

General Info

477

Remedy_accounts

465

Shibboleth Authentication

465

File_Access

457

VM

456

Antivirus

448

Destiny_public

445

Machine_Upgrades

425

SAS

422

Download Issue

421

Install

413

Novell Password Reset

410

WWW

405

ResNet 4th offense

404

Classroom_Technology

401

New ebook

401

Google Email Configuration

399

Public_Hardware

384

License Request

379

General Web Support

375

Email_SPAM

374

Local access problem_cont

372

Google Technical Information

367

GroupWise 8

367

Inquiry

365

Email_Webmail

363

Email_Client

362

Blackboard Collaborate

361

Infrastructure

357

AD_Account_Administration

354

PNC

341

Project Space

325

Billboard

315

MailClerk

314

PE

312

OS_Support

311

Purchase

307

Local Printer

305

Training

305

Other_Hardware_Setup

304

Campus_Rec

290

VPN

289

GMail_Help

286

Google Mobile Device Config

285

New e-continuing resource

279

Lab_LFP

274

Ebook maintenance_mono

269

NewEmployee

269

Printer_Issue

267

Prob_Computer_Software

267

Video_Projector

265

Campus offense

262

Lab_Reservation

244

ECE News

242

General

232

AD

231

Camtasia Relay

231

IT_Swing_Shift_Project

231

VoIP

229

WolfWare

226

Desktop_PC_Setup

224

Webpages

220

Web Citrix

219

WolfWare - Course Management

215

Equipment_Optimization

210

Laptop Checkout

210

User_Training

210

Web_Development

205

MS_Office_Support

198

Email_Manager

194

Seating

193

ResNet 2nd offense

192

Question

190

Repl_Batteries

188

Novell File Rights

186

Web Leave

184

Vendor access problem_cont

181

FREEDM

179

Accessibility

173

Hardware_Purchase

173

Audio_Mic

172

VCL

172

Unaffiliated

170

Print maintenance_mono

165

Virus_Removal

165

Other_Hardware_Replacement

162

Mediasite_Pilot

159

Kbox_Report

158

Prob_Touchpanel

157

Remote_access

157

Phishing

155

WolfWise Acct/Resource Request

153

Digital Signs

150

Office 2010 General

149

Port or Closet Issue

147

Hardware_Issue

144

Email_Forward

143

Other_Server

139

PC_Imaging

139

Web Dev Requests

137

Email_Abuse

135

IE Security Bug

135

Event_Support

134

Google Password Reset

131

WolfWise

128

ePack

128

Laptop_PC_Setup

127

Remedy at NCSU

126

Clickers

125

Moodle - Grade Book

122

Enhancement

121

CustomerResolved

120

ResNet other

120

Moodle - Quizzes

119

Mobile Device

118

Remedy_workgroup

118

Repl_Projector_Lamp

118

Email_Other

116

Printer_Setup

116

Video_Doc_Cam

116

Data Requests

115

IT_AFS

115

Blackberry

114

Prob_Processor

112

FireFox

110

New print continuing resource

109

Fileshare

108

Media_Disposal

108

Network_PC

107

Meeting

105

ResNet 3rd offense

105

EZProxy

104

Server_Other

104

IE

101

Media

99

Laptop_Mac_Setup

98

RDP_Support

97

Polycom Checkout

92

Blocklist

90

CCFO

90

System Administration

90

IPT

89

Remedy_notifications

89

WolfPrint

89

Calendar

88

Audio_PC

86

ILS_General

86

Financials

85

LAN

85

Spyware/Adware

85

Deployment

84

WolfWise Migration

84

IP Request

83

Telephone

83

Redeployment

81

Course_E-Reserves

78

Surplus

78

Virus_Hack_Compromised

78

Database

77

Hardware Failure

77

Linux_os_support

76

New_User

76

SORC

76

Videoconference

75

WolfWise Generic Account

75

WolfWise Windows Client

75

CCFO_Gymnasium_Building

74

Repl_DocCam

74

Repl_Cabling

73

E-Mail_Problem

70

TownCrier

70

iPad_Support

70

Request_Training

69

Feedback Form

68

Matlab

68

Repl_Computer

68

Add User

65

Move

65

Video_Laptop

65

Space

64

Adobe Contribute

63

Google

63

MS-Office

63

Video_DVD/VCR

62

WolfWare - Course Access

62

Network Config

61

Case-sensitivity issue

60

Windows_XP

60

ASSIST

59

GroupWise 7

59

NOMAD

58

RevDoor

58

Security/ACL

57

Wireless_Presenter

57

Destiny_datamart

56

Google Provision Generic Acct

56

Learning Space Other

56

Multimedia

56

Office 2010

56

Vista

56

GroupWise Mobile Server

55

MacOS_X

55

Moodle - Content / Files

54

CCFO_Academic_Building

53

Microsoft Office 2007

53

Dreamspark

51

Shibboleth_Google

51

IP Number Registration

50

RPT

50

Software_Request

50

Titanium

50

Video_Monitor

50

SPSS

49

Sybase password reset

49

WordPress

49

Check status of ticket

48

Classroom_Capture

48

Other_Purchase

48

Reload_Code

48

Repl_Wireless_Presenter

48

SLMS

48

WebAssign

48

Computer Lab

47

Door_Camera_Security

47

Repl_Projector

47

equipment repair

47

OIT_CPI

46

Prob_Proj_Screen

46

Student Self Service

46

RecTrac

45

Vendor access problem_mono

45

CATV

44

Local access problem_mono

44

Monitor_Replacement

44

Microsoft software updates

43

Survey_Follow_Up

43

Classroom_Telephone

42

Decommission_Surplus

42

Employee Self Service

42

Lag

42

Prob_Proj_Screen_Ctrl/Switch

42

Touchpanel_Modification

42

General Training

41

Moodle - Assignments

41

Security

41

Block/Unblock/Rogue

40

Windows_app_support

40

ADToolKit

39

NoPay Request

39

Social Media

39

Classroom_Computer

38

Email_Quota

38

iOS

38

Backup

37

Conference_Room

37

Quota allocation

37

Remedy_midtier

37

IT_Phone Message

36

Linux

36

Projection_Screen

36

SIRSI_Problem

36

Video_PC

36

ESRI

35

IT_Hardware recommendation

35

Novell File Restore

35

REU

35

Remedy_products

35

Remedy_reports

35

ComTech Network

34

Desktop_Mac_Setup

34

Email_IMAP

34

Listserv_Issue

34

Load_New_Code

34

PIN Reset

34

Windows_os_install

34

Journals

33

Local_NCSU_Resource

33

Mac

33

PS_Production Problem

33

Student Services

33

Application / ESRI

32

Web Forms

32

CH Ownership

31

Clickers_Information_Request

31

Email_Deactivation

31

Moodle - Design / Organization

31

De-provision

30

WRAP

30

WolfWise PO

30

Mediasite_Audio_Confidence

29

New streaming media

29

Scanner

29

Training - Workshops

29

Windows_os_support

29

WolfWise Lists

29

Feedback

28

Google Alias

28

New Deployment

28

Office 2013

28

Software_Purchase

28

Web Privilege Management

28

Browser

27

CCOO

27

Distance Education - General Info

27

Login

27

Modify_Program

27

Public_Printer

27

Supplies

27

WolfWise IMAP

27

WolfWise Training

27

Mozilla

26

PasswordReset_SIRSI

26

PeopleSoft

26

Power_Lectern

26

Repl_Mic

26

Classroom_Projector

25

IT_Software agreements

25

Information_Request

25

Password

25

Power_Projector

25

Windows_app_install

25

Emergency Service

24

Network_problem

24

Repl_Processor

24

CCFO_Gym_Fitness_Equipment

23

Sysnews

23

WolfWise Web Access

23

Email_SMTP

22

Faculty Self Service

22

General DELTA / DE

22

Microsoft

22

Moodle - Forums

22

PE_Building_Fields

22

Camtasia

21

PasswordReset_AD

21

Software_Support

21

Solutions

21

Training - IHC

21

Web Development

21

WolfTech

21

Audio_Program_Amp

20

Boards

20

Call Handler

20

Data_activation

20

Eos software requests

20

Google System Change

20

Harddrive

20

Laundry

20

Lockout removal

20

Classroom_Hardware

19

IT_Remote access

19

Web_Services

19

Endeca

18

Facilities_Request

18

Google Provision Group

18

Provision

18

Repl_Computer_Peripheral

18

Reset_Entry_List

18

Windows_Server

18

Audio_Laptop

17

Camtasia Studio

17

GuardDog

17

HDD_Replacement

17

Linux_app_support

17

Respondus

17

Virus_problem

17

Audio_VCR/DVD

16

Chrome

16

Clean_Filter

16

Course Design / ID

16

Data Removal

16

EUTS

16

General Tech Support

16

LMS_Support

16

Light_Power

16

Repl_Touchpanel

16

Teleconference

16

CCA

15

Email_Shared

15

LimeSurvey

15

Qualtrics

15

THIS

15

WolfWise Archive/Restore

15

WolfWise Documentation

15

Classroom

14

Email_PDA_Support

14

Mediasite_Training

14

Network_Control_System

14

PS_Payroll

14

Reports

14

Request_Event_Support

14

equipment order/install

14

Audio_Mixer

13

Browser_Problem

13

CCFO_Rec_Center_Building

13

COE_SOC

13

External Data Access

13

IPReport

13

Mediasite_Record_Button_Absent

13

Remedy training

13

Safari

13

Velocity

13

Window_Blinds_Shades

13

Wolfware Classic

13

water leak

13

CCFO_25YD_Pool

12

Distance Education - Proctoring

12

Motherboard

12

room cleanout/move

12

AD_File_Rights

11

GroupWise Password Reset

11

LMS

11

Mac_os_support

11

New Setup

11

Remedy_Windows_Client

11

Repl_Monitor

11

Restore

11

WKNC

11

WolfWise Extranet

11

Android

10

Calendar_PDA_Support

10

ECE Newsletter

10

IT_Directory_Svcs

10

LDAPSurfer

10

Legal

10

Mediasite_Video_Confidence

10

Repl_Battery_Recharger

10

UNIX

10

WolfWise Blackberry Client

10

room renovation/upgrade

10

APPLE_OIT_OCC5

9

CCFO_Fitness_Equipment

9

Classmate

9

Cronjob

9

Lectern_Damage

9

Linux_app_install

9

Mediasite_Publishing

9

New_Deployment

9

PS_Distributions

9

PS_Human Resources

9

Power supply

9

SAR

9

Sharepoint

9

Software_Update

9

WolfCopy

9

misc repair

9

APPLE_OIT_OCC1

8

Advance_Upgrade

8

Classroom_Software

8

Email_Access

8

Kiosk

8

Linux_os_install

8

Splunk

8

Videoconferencing_Request

8

Windows_os_update

8

WolfBlogs

8

WolfWise Policy

8

ACS Applications

7

Business Objects

7

CCFO_50M_Pool

7

CCFO_Rec_Fitness_Equipment

7

Camera Checkout

7

ClassTech_Installs

7

Gmail migration

7

Google Eligibility Enquiry

7

License

7

Memory

7

NIC

7

PasswordReset_Other

7

Prob_Switcher

7

Project

7

QS1

7

Repl_Control_System

7

Survey_Server

7

AD_Other

6

Active Directory

6

Alias Issues

6

App Config

6

Audio_Mic_Preamp

6

CCFO_Tennis_Courts

6

Cable_Rewiring

6

Clickers_Receiver_Channel_Setting

6

Email_Bulk

6

IT_Labs_Distribution

6

IT_Labs_General_Support

6

Internet_Explorer

6

MDB

6

Public_Network

6

Repl_DVD_VCR

6

Telepresence

6

APPLE_OIT_OCC

5

APPLE_OIT_VC

5

Audio

5

Audio_Program_Levels

5

Broadcast Email

5

CCFO_Facility_Operations

5

Delivery

5

Distance Education

5

Drive

5

E-Reserve

5

Email_Restore

5

FEAR

5

Linux_os_update

5

Mediasite_Slide_Count

5

Other_PDA_Support

5

PS_Time and Labor

5

Repl_Cable_Cubby

5

Repl_Clicker_Receiver

5

ResponseWare

5

Training - Custom Training

5

fabrication request

5

lights out

5

room temperature

5

AFS

4

APPLE_OIT_TSS

4

Alternate Extension

4

Blumen

4

Clickers_Receiver_Range_Issue

4

Email_Virus

4

HVAC

4

IT_AFS Restore

4

IT_InternalSupport

4

Improvement_Request

4

Keyboard

4

LP Max

4

Lab_Computer

4

Mac_app_install

4

Network_Laptop

4

PE_Misc

4

Phone

4

Referred to Helpdesk

4

Remedy_PHP_API

4

SAMBA

4

SIS Student Records

4

Sharepoint Troubleshooting

4

TEARS

4

Windows_General

4

hood malfunction

4

plumbing request

4

webXkiosk

4

AD_Account_Creation

3

APPLE_OIT_OCC2

3

APPLE_OIT_OCC3

3

Adobe

3

Autodesk

3

Bulkmail

3

Copyright

3

Decision Tree

3

Equipment_Installation

3

Equipment_Transfer

3

FARSite

3

General LMS

3

Google Provision Resource

3

HealthWeb

3

Installation

3

Instrumentation

3

Inventory

3

KeyServer

3

Loaner computer

3

Mac_Server

3

Mac_app_support

3

Mac_os_install

3

Mediasite_Installation

3

MentorGraphics Modelsim

3

Moodle - Groups

3

Network Video

3

Normalization

3

PDA Checkout

3

PS_Interfaces

3

Patchlink security updates

3

Prob_DVD/VCR

3

Projector Checkout

3

Re-provision

3

Remedy_PHP_Client

3

Repl_Switcher

3

Room_Check

3

SAS_Genetics

3

SIRSI_Implementation

3

SIS Portal

3

SLA

3

Sec_Compromise-blocked

3

Streaming media maintenance

3

Subscription_Manager

3

Tech_Page_Modification

3

Tracster

3

USB Microphone

3

Web_Leave

3

WolfWise Mac Client

3

supply purchase

3

0-1 Prog

2

APPLE_OIT_HMN

2

APPLE_OIT_OCC4

2

Assignment

2

Audio_Speech_Amp

2

CCEE Software Requests

2

CCFO_Method_Fields

2

CCFO_Zone 3

2

CS_Project

2

Classroom_Software_Request

2

Coding_Project

2

ComTech Requests

2

Conference_AV

2

Consult_Classtech

2

CourseMax

2

Daniels 327

2

Drupal

2

Grant_Reports_Generator

2

IT_Printing

2

Job_Application

2

LDRPS_10

2

Lab_Software

2

Licensing

2

Linux_app_update

2

Lost_Found

2

Minutes_Minder

2

OJS

2

PC_Off

2

PERT

2

PS_Reallocations

2

Prob_CS_Power

2

Repl_CS_Power

2

Repl_Proj_Screen

2

Repl_Video_Amp

2

SAS_VCL

2

SFX

2

SIS

2

Safety_Security

2

Sec_Compromise

2

Synopsys Sentaurus

2

Terminal

2

Theft

2

Travel Reimbursment

2

Unity Lab software requests

2

Unix_Server

2

UpToDate

2

Windows 8

2

Windows_7_Migration

2

Windows_Vista

2

electrical request

2

equipment rental

2

key request

2

Account_Directory_Access

1

Admin_Portal

1

Alumni

1

Any other site

1

Binomial/Geometric

1

Bronto

1

CCEE Licensing

1

CCFO_Building_Fields

1

CCFO_Miller_Fields_Lower

1

CCFO_Project_Management

1

CR_Misc

1

Casper_Software_Suite

1

ClassTech

1

Classroom_Batteries

1

Classroom_Decommisioned

1

Classroom_Security

1

Clockwise

1

Construction

1

Course_Evaluations

1

Destiny_epayment

1

Dossier

1

EmailServerReport

1

Email_Chatty Host

1

Email_Listserv

1

Email_POP

1

Equipment_Relocation

1

Ext_App_Production_Problem

1

Feeds

1

FreeResource

1

Google Drive

1

GroupWise 4.1a

1

GroupWise 7 Mac

1

Group_Policy

1

Groupwise

1

HR Admin

1

IP Fax

1

IT_Labs_Dell_Software

1

IT_Labs_Training

1

IT_Lockers

1

IT_Profile Reset

1

Image New Computer

1

Kerberos library error

1

Lab_Security

1

LearnTech

1

Listminder

1

Mac_os_update

1

Malware

1

Mathematica

1

New Installation

1

Oracle

1

PDA

1

PS_Benefits

1

PS_Configuration_Management

1

PS_Financials Generic

1

PS_General Ledger

1

PS_HR Distributions

1

PS_HR Generic

1

PS_Performance

1

Patch Management

1

Patchlink

1

PuTTY

1

Registering Users in Department OUs

1

Repl_Doccam_PSU

1

Repl_Program_Amp

1

Research

1

Research_Server

1

Research_Software

1

Response

1

Roomview_Server_Connectivity

1

SIS Financial Aid

1

SIS Student Financials

1

Scheduler

1

Sharepoint Use

1

Sonicwall VPN

1

UIA

1

Undergraduate_Program

1

Website

1

Windows_9X

1

WolfWise Account Corruption

1

WolfWise Calendar Migration

1

WolfWise Instant Messenger

1

WolfWise M+ Guardian

1

WordPerfect

1

iPhone

1

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