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Metrics - Product Usage


This is a snapshot of the number of times that each product has been associated with a call. This is based on the calls that were in the production Calls form as of the date below which accounts for approximately two years of calls. This does not reflect products associated with calls that are in the Archives.

This page was updated on 2009-07-29.

Product NameUse Count

IT_Password Reset

8144

IT_Account Lookup

6734

Vista

5054

Copyright-processed

3801

computer help

3097

Duplicate call

1896

Other

1807

Email

1789

ComTech Requests

1641

IT_Phone Transfer

1632

GroupWise 7

1600

General account information

1588

Hardware

1493

Elluminate

1360

Printer

1179

Unassigned

1147

WWW

1098

Applications

1056

Lab_LFP

1033

General campus information

1030

WolfPrint

1013

DNS/QIP

881

Email_Alias

865

Email_SPAM

813

IT_Hardware recommendation

809

Network

761

Disabled account

708

Security

665

Novell

645

Software

614

Remedy_accounts

612

Antivirus

588

Email_Forward

583

Web_Development

571

Training

570

RevDoor

558

Request

554

Moodle

547

Installation

536

Email_Lists

504

Web Citrix

500

Software_Issue

470

Rumba Password Reset

463

IT_Swing_Shift_Project

462

IT_AFS

425

GradWatch

422

Authentication

408

Accounts

406

PS_Production Problem

402

Partners_grl

391

Sysnews

378

Misc

374

Email_Client

373

Email_IMAP

372

Novell Password Reset

365

General

343

engr.ncsu

333

EZProxy

321

WW_Migration

292

ECE News

288

WolfWare

287

Novell File Rights

286

NOMAD

284

Email_Webmail

283

Email_Quota

282

MailClerk

280

Calendar

278

Mozilla

268

Miscellaneous

249

ECE

247

Software_Other

247

Remedy at NCSU

244

Meeting

233

Mobile Device

221

ComTech Network

216

Seating

212

Blocklist

210

Email_Restore

208

Media

206

IT_CT_Meet_and_Greet

204

PC

202

Inquiry

199

VPN

199

WolfWise

193

CS_Novell Account

187

New_User

180

SAS

179

ACS Applications

176

WIC Referral

171

Hardware_Issue

169

Purchase

169

Local_NCSU_Resource

168

Install

167

IT_Remote access

163

Partners_bioinf

157

Room_Check

156

Web_Sites

152

Hardware Failure

151

IE

150

Web

141

Groupwise

140

Prob_Computer_Software

139

Unity Lab software requests

138

Classroom_Hardware

137

Printer_Issue

135

Network Config

134

E-Mail_Problem

133

Login

132

Any other site

130

Email_Abuse

128

NewEmployee

127

Database

125

MacOS_X

125

Port or Closet Issue

124

Internet

121

Accessibility

117

IT_InternalSupport

110

Infrastructure

108

PE

105

Virus_Hack_Compromised

105

GuardDog

102

Light_Power

100

Password

98

CCFO

96

Network Anomalies

96

Active Directory

94

MS-Office

93

Web Leave

93

Committee

89

Unaffiliated

88

Public_Hardware

87

Lab_Reservation

86

Prob_Control_TPcontrols

86

SIRSI_Problem

86

Grant_Reports_Generator

85

IT_Password Synchronization

85

Special_Projects

84

IP Request

82

Network_problem

81

Student Self Service

81

WebAssign

81

Port_activation

79

Email_Manager

78

Campus_Rec

77

Email_SMTP

75

Public_Software

75

Windows_XP

74

IT_Software agreements

73

Prob_Video_LCDProj

73

Prob_Computer_Hardware

71

Move

70

Abet

69

IT_Directory_Svcs

68

Question

68

IT_AFS Restore

67

PS_Human Resources

66

WRAP

66

Ceiling_Floor_Tile

65

Email_Chatty Host

63

Other_Server

63

Prob_Help_Computer

63

System Administration

60

LAN

58

Request_Training

58

PeopleSoft

57

Projection_Screen

57

GroupWise Password Reset

56

Novell File Restore

56

Quota allocation

56

General password issues

55

UNIX

55

SIS Student Records

54

Any departmental site

53

PS_Payroll

53

Remedy_products

53

eos.ncsu

53

CCA

52

IT_Profile Reset

52

AD_Other

46

Boards

46

Software Tracker

46

IP Number Registration

45

Prob_Audio_Mic

45

TownCrier

45

Blackberry

44

Feedback

44

Remedy_workgroup

44

students.engr.ncsu

44

Partners_fgl

43

IT_Lockers

41

Repl_Batteries

41

SAS_Genetics

41

Email_Virus-blocked

40

HVAC

39

Journals

39

PasswordReset_AD

39

Virus

39

WolfWise Email Migration

39

Computer Lab

38

New_Deployment

38

Enhancement

37

Multimedia

37

Prob_Audio_Computer

37

Video

37

App Config

35

Matlab

35

Classroom_Other

33

Lab_Printer

33

PasswordReset_SIRSI

33

WolfWise Migration

33

Any Student Organization Site

32

Employee Self Service

32

FireFox

32

Payday

32

Prob_Help_VCR/DVD

32

Project Space

32

Repl_DVD_VCR

32

SIS Go Live

32

Email_Shared

31

Faculty Self Service

31

Network Printer

31

Remote_access

31

VoIP

31

Adobe Contribute

30

Classroom_Projector

30

General Web Support

30

NoPay Request

30

Office

30

Prob_Video_DocCam

30

Quantitative_Data_Analysis

30

Request_Event_Support

30

SIS Admissions

30

Space

30

WolfWise Windows Client

30

Restore

29

Suggestions_Responses

28

Web Dev Requests

28

Case-sensitivity issue

27

PIER

27

Prob_Help_TPControls

27

Repair_Computer

27

Rogue DHCP Server

27

Windows_Server

27

WolfCopy

27

Data Management

26

NDPS Printing Issue

26

Repl_ProjectorLamp

26

Strategic_Planning

26

Web_Services

26

Crime Alert

25

Prob_Help_Keyboard/Mouse

25

Classroom_Software

24

VM

24

Microsoft Office 2007

23

Outcome_Development

23

Repair_VCR/DVD

23

Repl_MiscEqu

23

Virus_problem

23

Classroom_Capture

22

Clickers

22

General_Consultation

22

Classroom_Keys

21

Financials

21

Method_Survey_Development

21

Presentation

21

Prob_Video_Computer

21

Remedy_PHP_Client

21

Repair_LCDProjector

21

Study_Design

21

Wireless

21

Billboard

20

Digital Signs

20

PS_Distributions

20

Public_Printer

20

NASPA

19

Project Support

19

Repair_Mic

19

WolfTech

19

ZENworks

19

General Email

18

NCS Checkpoint Firewall Issue

18

PS_Benefits

18

Respondus

18

Solutions

18

IT_Labs_Distribution

17

Window_Blinds_Shades

17

Data_activation

16

ETSS_Other

16

IE Security Bug

16

Lab_Software

16

Patchlink security updates

16

Spyware/Adware

16

UIA

16

VCL

16

webtools.ncsu

16

External Data Access

15

ITECS_Admin_Install

15

Prob_Control_Screen

15

Prob_Help_Mic

15

Subscription_Manager

15

Webpages

15

Block/Unblock

14

Email_Virus

14

PS_Interfaces

14

Prob_Audio_VCR/DVD

14

QuikPay

14

Repair_DocCam

14

SAR

14

Scheduling_Questions

14

Surplus

14

Water

14

WolfWise Acct/Resource Request

14

Followup

13

IT_Printing

13

Prob_Video_Monitor

13

Referred to Helpdesk

13

Reports

13

Software_Support

13

Admin_Portal

12

Delivery

12

GroupWise 5

12

IT_IAA

12

IT_Labs_General_Support

12

Purchasing_Request

12

SIS Portal

12

Construction

11

Equipment Use

11

GroupWise 7 Mac

11

ILS_General

11

Improvement_Request

11

Lab_Hardware

11

Lag

11

Linux

11

PS_HR Distributions

11

Repl_DocCam

11

Scholarship Awards Tracking

11

Server_Other

11

Broadcast Email

10

Browser

10

Missing_Equipment

10

Partners_misc

10

Prob_Help_DocCam

10

Prob_Help_Software

10

Unix_Server

10

Videoconference

10

Audio

9

Document Tracker

9

ECEGSA

9

Inventory

9

Local Printer

9

New Deployment

9

PS_Time and Labor

9

Redeployment

9

Remedy training

9

Safari

9

Web_Leave

9

WolfWise Calendar Migration

9

WolfWise Training

9

GroupWise Mobile Server

8

Guest_Accounts

8

Meet_Greet

8

PS_General Ledger

8

Pickup

8

SFX

8

Scanner

8

Sec_Compromise-blocked

8

CT_Installs

7

IT_Labs_Dell_Hardware

7

IT_Labs_Dell_Software

7

Lockout removal

7

Prob_Help_OverheadProj

7

SAS_Trainer_Kits

7

WDS

7

Windows_Vista

7

WolfWise Extranet

7

WolfWise IMAP

7

WolfWise PO

7

Email_Deactivation

6

Email_Other

6

Hacked

6

IT_Labs_Mac_Software

6

PDA

6

Remedy_reports

6

SIS Student Financials

6

SPSS

6

Scholarship Committee Tool

6

Sec_Compromise

6

Tracster

6

WolfWise M+ Guardian

6

Backup

5

CCOO

5

Classroom_Software_Request

5

Custodial_Services

5

ERS

5

Ext_App_Production_Problem

5

General Training

5

IT_Education

5

Impact_Information

5

LDAPSurfer

5

Lost_Found

5

New web tool

5

Oracle_Calendar

5

PS_Financials Generic

5

PS_Reporting Problem

5

PasswordReset_Calendar

5

Repl_Computer

5

SAMBA

5

Safety_Security

5

Survey_Server

5

Teleconference

5

Telepresence

5

WolfWise Web Access

5

Browser_Problem

4

Business Objects

4

Copyright

4

Course_E-Reserves

4

E-SOAR

4

GroupWise 5 Mac client

4

IT_Workshop_Account

4

Lab_Software_Request

4

Mac

4

MacOS_9

4

Method_Rubrics

4

NDS_Infrastructure

4

Network_Access

4

PS_Accounts Receivable

4

PS_Purchasing

4

Package_Build

4

Polycom Checkout

4

Prob_Control_SPcontrols

4

Qualitative_Data_Analysis

4

RPT

4

Remedy_PHP_API

4

Repair_Controller

4

Repair_Monitor

4

Repl_Mic

4

SIS Academic Advising

4

SIS Campus Community

4

Scholarship Student Appl

4

Students.Engr

4

Windows_General

4

Alumni

3

Camtasia Relay

3

Camtasia Studio

3

Classroom_Batteries

3

Conferences

3

CourseMax

3

Distance Education

3

Dossier

3

Firewall

3

Group_Policy

3

HR Admin

3

IT_LabStatus

3

IT_Labs_Mac_Hardware

3

MM_Purchasing

3

Mediasite

3

Method_Focus_Groups

3

Method_Survey_Data_Analysis

3

Minutes_Minder

3

MyIT

3

Office 2007 Deploy-CS Clients

3

PasswordReset_Other

3

Prob_Control_Volume

3

Prob_Help_SPControls

3

Release Time

3

ResNet_General

3

SARA

3

SAS_VCL

3

SIS Admin

3

Sharepoint Troubleshooting

3

Sybase password reset

3

Terminal

3

WolfWise Mobile Client

3

Bronto

2

CACC

2

Comtech

2

Course_Evaluations

2

Data Removal

2

Decommission_Surplus

2

Design consultation

2

Ebook

2

Endeca

2

GroupWise 4.1a

2

Hardware_Operation

2

IT_Business Services

2

IT_HPC

2

JobOp

2

LMS_Vista

2

Laptop Checkout

2

MDB

2

MatLab Reservations

2

Matriculator

2

Microsoft software updates

2

Netscape

2

New standalone database

2

PDA Checkout

2

PS_Accounts Payable

2

PS_Encumbrances

2

PS_HR Generic

2

PS_Performance

2

PS_Reallocations

2

PS_Security

2

Permissions

2

Phone

2

Public_Network

2

Research_Manager

2

SIS Financial Aid

2

TRACS

2

Travel Reimbursment

2

Website

2

WolfWise Archive/Restore

2

Ac_Other

1

Adobe

1

Appt-Bookstore

1

COE_SOC

1

CS_Project

1

Camera Checkout

1

Ch. 2-LP Min

1

Collabs Reservations

1

Conf_Services

1

Consult_Other

1

Consult_Planning

1

Course_Folder

1

E-Reserve

1

ENews

1

EUTS

1

Email_Postmaster

1

Eos software requests

1

Foundation Fund Tracker

1

HRL

1

Hardware_Purchase

1

IT_Lab fsck

1

IT_LabDevelop

1

IT_Legacy_Courses

1

IT_Phone Message

1

Instructional

1

Kerberos library error

1

Kronos

1

LIMS

1

LSF Batch

1

LaTex

1

Licensing

1

Mac_Server

1

Method_Portfolios

1

NCSU ImageSystem

1

New virtual host

1

Online_Forms

1

PS_Campus_Community

1

PS_Configuration_Management

1

PS_HR County_Extension

1

PS_Migration

1

PS_Requst

1

Patchlink

1

Pollen

1

Position_Control

1

Prob_Audio_Software

1

Prob_Video_OverheadProj

1

Prob_Video_Software

1

RemedyReport

1

Repl_Monitor

1

Response

1

Sec_NetAbuse

1

Share Drive

1

Sharepoint Modifications

1

Sharepoint New Sites

1

Software_Operation

1

Spreadsheets

1

Surveybuilder

1

TEARS

1

UPS

1

Web Privilege Management

1

Web Video

1

Web_Update

1

Windows_2000

1

Windows_2003

1

Windows_NT

1

WolfBlogs

1

WolfWise Documentation

1

WolfWise Full Migration

1

WordPerfect

1

24_HR_SVC_Desk

0

ADToolKit

0

ADVANCE_Alumni_Relations

0

ADVANCE_Annual_Fund

0

ADVANCE_Bio-Gift

0

ADVANCE_Data

0

ADVANCE_Prospect_Mgmt

0

AD_Account_Creation

0

AD_Group_Policy

0

AD_Package_Build

0

Account_Directory_Access

0

Account_Directory_Quota

0

Account_GroupWise

0

Account_Novell

0

Account_Remedy

0

AdminLauncher

0

Advance_Reporting

0

Alumni_WEB_CC

0

Annual_Fund_WEB_CC

0

Apple

0

Autodesk

0

BIO_PROFILE_WEB

0

BKS

0

Biltmore 3006

0

Blackboard

0

Butler 153

0

CACRAO

0

CALS_Contribution_Mgmt

0

CEU

0

CID

0

CMS

0

COOP

0

CSU_DSU

0

Ch. 1-LP Max

0

Ch. 1-Prob

0

Ch. 10-MCDM

0

Ch. 10-Prob

0

Ch. 2-Prob

0

Ch. 3-Int Prog.

0

Ch. 3-Prob

0

Ch. 4-0-1 Prog.

0

Ch. 4-Prob

0

Ch. 5-Assignment

0

Ch. 5-Prob

0

Ch. 6-Prob

0

Ch. 6-Transportation

0

Ch. 7-Location

0

Ch. 7-Prob

0

Ch. 8-Prob

0

Ch. 8-Shortest Path

0

Ch. 9-CPM

0

Ch. 9-Prob

0

Cisco-1900

0

Cisco-2500

0

Cisco-2600

0

Cisco-2820

0

Cisco-2900

0

Cisco-2908

0

Cisco-2912

0

Cisco-2924M

0

Cisco-2924XL

0

Cisco-2948G

0

Cisco-3508G-XL

0

Cisco-3548

0

Cisco-4912G

0

Cisco-5505

0

Cisco-5513

0

Cisco-6408

0

Cisco-6416

0

Cisco-6424

0

Cisco-6509-Chassis

0

Cisco-6509-Sup1

0

Cisco-6509-Sup2

0

Cisco-7500-Chassis

0

Cisco-7500-PA

0

Cisco-7500-RSP4

0

Cisco-7500-RSP8

0

Cisco-7500-VIP

0

Cisco-AP350

0

Cisco-AS5300

0

Cisco-Callmanager

0

Cisco-GBIC

0

Cisco-GSR 1 port GigE

0

Cisco-GSR 4 port OC3

0

Cisco-GSR-CSC

0

Cisco-GSR-Chassis

0

Cisco-OSR 4 port GigE WAN card

0

Cisco-OSR-Chassis

0

Cisco-OSR-Sup2

0

Cisco-VG200

0

ClassTech_Van

0

Classroom_Security

0

Client Tracking

0

Clockwise

0

Companion_interface

0

Consult_Classtech

0

Consult_ETF

0

Consult_Server

0

Copyright-unprocessed

0

Course_Assessment

0

DENIED

0

DSP_Poultry

0

DSP_WQG

0

Daniels 327

0

Daniels 331

0

Data Submission

0

Database_Services

0

Dining-All_Campus_interface

0

DistanceEd

0

Division_Equipment

0

E-Council

0

EB2 122B

0

EB2 1230

0

ELMS

0

ESKV

0

ESRI

0

EmailServerReport

0

Email_Broadcast

0

Email_Bulk

0

Email_Listserv

0

Email_POP

0

Employee_Lookup

0

FAS

0

FASTER_Billing_Interface

0

FMS-Bill

0

First_Year

0

FreeResource

0

Gas_Cylinder

0

Graduate_Program

0

Greek_Life

0

HKN

0

HR

0

HRL Student_Billing

0

HRL_Bill

0

HRL_Extract

0

HRL_History

0

Hardware_Surplus

0

HiSoftware

0

Hillsborough 213

0

IAA Practicum

0

IEEE

0

IES Forms

0

IT_Labs_Sun_Hardware

0

IT_Labs_Sun_Software

0

IT_Labs_Training

0

IT_PT_Project

0

ImagView

0

Infrastructure change

0

Interslov DataDirect

0

Judicial

0

Judicial_Extract

0

Juniper-IP

0

Juniper-M20-Chassis

0

Juniper-M20-FPC

0

Juniper-PIC

0

LAD

0

LDS

0

LMS_Other

0

LMS_Section

0

LMS_Training

0

LabStats

0

Lab_Security

0

Land_use

0

LecShare

0

Library

0

Listminder

0

MEM

0

MM_Graphics

0

MM_Materials

0

MM_Pix

0

MM_Univ_Graphics

0

MM_Video

0

MRC 313

0

MRC Conf. 316

0

MR_Bill

0

Mail List Generator

0

Mann 406

0

Maple

0

Mathematica

0

Metalib

0

Method_Case_Studies

0

Method_Document_Analysis

0

Method_Interviews

0

Method_Observations

0

Microsoft

0

Misdeliver

0

Move-in

0

MySQL

0

Net_LAN

0

Net_Wireless

0

Networking

0

New Purchase

0

OIT_WIC_Temp_03

0

OIT_WIC_Temp_04

0

OIT_WIC_Temp_05

0

OIT_WIC_Temp_06

0

OIT_WIC_Temp_07

0

OIT_WIC_Temp_08

0

OIT_WIC_Temp_09

0

OIT_WIC_Temp_10

0

OIT_WIC_Temp_11

0

OIT_WIC_Temp_12

0

OIT_WIC_Temp_13

0

OIT_WIC_Temp_14

0

OIT_WIC_Temp_15

0

OIT_WIC_Temp_16

0

OIT_WIC_Temp_17

0

OIT_WIC_Temp_18

0

OIT_WIC_Temp_19

0

OIT_WIC_Temp_20

0

Opera

0

Oracle

0

Other Oracle appl

0

Other Sybase appl

0

PAR

0

PS_Admin Portal

0

PS_Asset_Management

0

PS_Billing

0

PS_FFE

0

PS_Financials

0

PS_HR

0

PS_Labor

0

PS_Month End

0

PS_Portal

0

PS_Process Failure

0

PS_Request for new Report

0

PS_SIS

0

PS_Student Billing

0

PS_Training

0

PS_Workflow

0

PS_Year End

0

Parent_Event_Registration

0

Payroll_Deduction

0

PeopleSoft/ACS

0

Pharmacy_interface

0

Phys_Ed_Eqmt_Lending

0

Poe 202

0

Prob_Audio_DocCam

0

Product Catalog

0

Project_Tracker-Extract

0

Promise

0

Protocol Question

0

RN_Compromise

0

RN_Compromise-blocked

0

RN_NetAbuse

0

RN_NetAbuse-blocked

0

RN_Virus-blocked

0

Red Hat

0

Research

0

Restore/Recovery

0

SAMB-Billing_BookStore

0

SAMB-Billing_Dining

0

SIRSI_Implementation

0

SIS

0

SIS Housing

0

SIS Security

0

SSME

0

Scheduler

0

Scion

0

Sec_NetAbuse-blocked

0

Sec_Vulnerable

0

Seed

0

Server

0

Server_Config

0

SmartCall

0

Software_Purchase

0

Sonicwall VPN

0

Staff Directory

0

StarOffice

0

Student Systems

0

Student_Billing

0

Student_Resume_Database

0

Supplies

0

T1

0

THIS

0

Terminal Server

0

Test Establishment

0

Test Measurement

0

Trans-Parking_Permit

0

UCIL and Extract

0

UNC GA Music pilot

0

Undergraduate_Program

0

Unity_Account

0

Unity_Email

0

Unity_Quota

0

University Calendar

0

VIN

0

Venture III Conf. Rm 26

0

Venture III Conf. Rm 43

0

Venture IV Conf. Rm. 65

0

Virtual_Liaison

0

Warehouse

0

Warehouse_Extract

0

WebCT

0

Web_Online_Form

0

Web_Permissions

0

Web_Quota

0

Web_Redesign

0

Web_Tax

0

Windows_9X

0

Winston 132

0

WolfWise Blackberry Client

0

WolfWise Enhancements/Bugs

0

WolfWise GWIA

0

WolfWise Instant Messenger

0

WolfWise Lists

0

WolfWise Mac Client

0

WolfWise Policy

0

Wolfware

0

equipment rental

0

webXkiosk

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