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Availability Metrics


The table below shows the availability of the Remedy system over time. There are various types of availability, which are explained in the notes section.


Overview

Summary
Monthly


Sheet 1: Summary

Remedy System Availability
2008
Last update:
12/19/08 10:52 AM
(all times are specified in minutes)




Down Time Availability
Month Total Minutes Remedy Scheduled Remedy Unscheduled Infrastructure Raw Scheduled Unscheduled Infrastructure True
January 44640 20 0 0 99.955% 99.955% 100.000% 100.000% 100.000%
February 41760 20 0 0 99.952% 99.952% 100.000% 100.000% 100.000%
March 44640 25 0 0 99.944% 99.944% 100.000% 100.000% 100.000%
April 43200 20 0 0 99.954% 99.954% 100.000% 100.000% 100.000%
May 44640 20 0 0 99.955% 99.955% 100.000% 100.000% 100.000%
June 43200 25 0 0 99.942% 99.942% 100.000% 100.000% 100.000%
July 44640 20 0 0 99.955% 99.955% 100.000% 100.000% 100.000%
August 44640 25 0 0 99.944% 99.944% 100.000% 100.000% 100.000%
September 43200 20 0 0 99.954% 99.954% 100.000% 100.000% 100.000%
October 44640 20 0 0 99.955% 99.955% 100.000% 100.000% 100.000%
November 43200 25 0 0 99.942% 99.942% 100.000% 100.000% 100.000%
December 44640 20 0 0 99.955% 99.955% 100.000% 100.000% 100.000%
Year 527040 260 0 0 99.951% 99.951% 100.000% 100.000% 100.000%


Notes
Total Minutes Total number of minutes in a month (or year)
Downtime:

Remedy Scheduled Remedy system scheduled minutes maintenance including Sunday morning weekly system restart
Remedy Unscheduled Remedy system unscheduled minutes down time due to system failure of Remedy system components
Infrastructure Remedy system unscheduled minutes down time due to infrastructure failure
Availability:

Raw Impact of all types of down time
Scheduled Impact of scheduled Remedy system down time
Unscheduled Impact of infrastructure failure and Remedy system components failure
Infrastructure Impact of infrastructure failure
True Remedy system availability excluding scheduled down time and infrastructure down time


A description of each unscheduled Remedy system interruption can be found at: http://remedy.ncsu.edu/project/status/list_cat.php?cat_id=2

Sheet 2: Monthly



Outages






Date Scheduled Unscheduled Infrastructure Reason
January



01/06/08 5


01/13/08 5


01/20/08 5


01/27/08 5


January 20 0 0





February



02/03/08 5


02/10/08 5


02/17/08 5


02/24/08 5







February 20 0 0





March



03/02/08 5


03/09/08 5


03/16/08 5


03/23/08 5


03/30/08 5







March 25 0 0





April



04/06/08 5


04/13/08 5


04/20/08 5


04/27/08 5







April 20 0 0





May



05/04/08 5


05/11/08 5


05/18/08 5


05/25/08 5







May 20 0 0





June



06/01/08 5


06/08/08 5


06/15/08 5


06/22/08 5


06/29/08 5







June 25 0 0





July



07/06/08 5


07/13/08 5


07/20/08 5


07/27/08 5







July 20 0 0





August



08/03/08 5


08/10/08 5


08/17/08 5


08/24/08 5


08/31/08 5







August 25 0 0





September



09/07/08 5


09/14/08 5


09/21/08 5


09/28/08 5







September 20 0 0





October



10/05/08 5


10/12/08 5


10/19/08 5


10/26/08 5







October 20 0 0





November



11/02/08 5


11/09/08 5


11/16/08 5


11/23/08 5


11/30/08 5







November 25 0 0





December



12/07/08 5


12/14/08 5


12/21/08 5


12/28/08 5







December 20 0 0

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