Clients & Downloads

NC State is currently operating on Remedy ARS server version 7.6.03.

Remedy Clients:

Remedy client APIs are forward and backward compatible (mostly), so the client version that you choose is not tightly dictated by the server version. NC State is currently running server version 7.6.03. If you are utilizing a Remedy client or API version preceding version 7.6, you will not be able to take full advantage of the NC State Remedy system. Our implementation utilizes server features that are not understood by earlier clients.

MS Windows Client:

Quick-start info: Upon running the Windows User Tool for the first time, you will be presented with a login dialog. Minimal configuration is needed, but the following four fields are required:

• User Name - your Unity login name
• Password - your Remedy password as provided to you
• Preference Server (click the "Options >>" button - remedy.ncsu.edu
• TCP Port - 33000

   http://remedy.ncsu.edu/project/wut/install.php

Note to firewall users: If you are using the Windows client from behind a firewall, you will be interested in reading Remedy solution 3116 for firewall and Remedy client configuration details.

Remedy Alert (AKA Notifier): If you previously used the Remedy Windows Notifier tool to alert you to Remedy events, you may wish to download the new Alert tool. For best results, install Alert into a sub-directory of the directory containing the Remedy Windows client. Also note that when uninstalling the Alert tool, you may receive incorrect or incomplete messages.

The current clients are available for download using the links to your left.

Modern versions of the Remedy system include a vendor-supplied Web interface know as the Mid-tier client. This is a fully functional alternative to the Windows client for customers who prefer to use a Web client or those who do not have ready access to a Windows computer.

The Mid-tier client can be accessed here:

   https://remedyweb.oit.ncsu.edu/

The Windows Remedy User Tool is also available via the NC State Citrix application delivery system. To request access to the Citrix system, visit:

   http://oit.ncsu.edu/infrastructure-provisioning/citrix-services

You can also gain access to an MS Windows computer with the Remedy client installed using the Virtual Computing Lab (VCL) facility:

   http://vcl.ncsu.edu/

Choose the "Make a VCL Reservation" link and select the "Remedy client 5.1.2 (WinXP)" image after authenticating. If this image is not one of the choices available to you, please contact Remedy@ncsu.edu.

The Office of Information Technology developed PHP client is no longer provided. This client has been superceeded by the vendor-supplied Web interface know as the Mid-tier client, described above.

The previously deployed Solaris client is no longer fully functional with the NC State system. Solaris users are encouraged to try one of the alternative clients described above.

There is no native Macintosh client. Macintosh users are encouraged to try one of the alternative clients described above.

The currently supported API libraries are available for download using the links to your left.

Some folks have asked for example code to use in web pages to generate dynamic reports. Here is an example Perl program that can be used to query for calls in a specific Remedy workgroup over a given date range, and return select fields from the call records:

   http://remedy.ncsu.edu/project/downloads/files/fetch_calls.example.zip

    https://github.com/ncsuwebdev/PHP-Ncstate

with examples here:

    https://github.com/ncsuwebdev/PHP-Ncstate/wiki/Ncstate-service-remedy