This page was updated on February 14, 2008.
| Minor Projects | |
|---|---|
Redesign the Customer Satisfaction Survey |
Add color cues; emoticons and present horizontally instead of vertically. (completed) |
Improve the security of the MyHelp web interface |
Add support for authenticated access to the call text; Present the Action field; Display solution link for calls with Status=Solved. (completed) |
Update Remedy customer data |
Modify the Remedy customer data (and all existing call and archive data) to use the campus ID number as the unique identifier for customers. (completed) |
Subset QuickCalls based on workgroups |
By default, present only the QuickCalls associated with workgroups that the user is a member of. Optionallly, display all QuickCalls. (completed) |
Publish Workgroup Information |
Develop web-based display of workgroup information (completed) |
New TMetrics macro for ETSS |
Create a new call based on caller-ID (completed) |
Automatic "initial search" |
Perform custom search immediatly after login (completed) |
| Major Projects | |
My Products |
Personalized products menu (completed) |
Associate Products with a Workgroup |
Workgroup selection would subset products |
Associate Solutions with a Product |
Product selection would subset solutions |
Develop additional Views |
Long view with no tabs; RemedyWeb-like view; Just-the-basics view |
Revamp Workgroup menu |
Investigate hierarchical menu structure |
Solutions Attachment Support |
Build UI for associating attachments with solutions |
Migrate to latest version of ARS |
Includes new hardware for ARS server and DB server; Migrate to latest version of ARS and test our applications; Deploy BMC Mid-Tier product. |