NC State Remedy Implementation
When folks speak of "Remedy @ NC State", they are probably referring
to the problem tracking system that is in wide use by a variety
of technical support staff in many different colleges and departments
here at NC State.
More precisely, "Remedy" is
the name of a software product owned by
BMC called the
Remedy Action Request System (ARS). Remedy ARS is a Client-server software
application toolset. Here at NC State, we have used the Remedy AR System to
develop a problem tracking system for help desk staff and other technical support staff.
The NC State Remedy system has approximately 300 active users attending to 185 workgroups
spread across 55 colleges, departments and support organizations. During 2007, approximately
96,450 calls were logged in the Remedy system.
These pages document the NC State Remedy implementation. Here you will find information
about recent changes to the system, documentation and training materials, client downloads
and links for requesting new Remedy accounts, workgroups and solutions.
If your college or department is interested in utilizing the NC State Remedy system
as part of your customer support effort, please contact the Remedy services group
by email at:
North Carolina State University :: Office Of Information Technology
Remedy Comments: Remedy@ncsu.edu